Gastnutzer
15. Juli 2024
Our two night stay started on a very negative note. We arrived at 2pm and the front desk assistant (who was overly friendly to the point that it was irritating) immediately offered us an early check-in. We were happy to hear that this was possible until he added: “at $25 PER HOUR”. Where do you get charged for an early check-in? And by the hour? We have never been charged by any hotel, ever. That night when we mentioned this to the manager at Dave’s Pub, she could not believe her ears. Secondly, the rooms are not serviced daily. You can text housekeeping to ask what you need (toilet paper, soap etc). When I phoned the front desk to find out why rooms are not serviced, I was informed by the same attendant that it is “no longer industry standard”. That might have been true during the pandemic, but this is definitely no longer the case. We travel widely and all hotels service rooms now daily. In our bathroom the curved shower curtain rod was installed wrong way around, with it curving inwards over the bath, and not outwards like it is supposed to so that it gives you more room when showering. This resulted in having even less room in the shower and the shower curtain clinging to your body while showering, this was really uncomfortable. New vinyl flooring was recently installed in the bathrooms, but it was layed over the existing tile. Because the old tile was not removed, the imprint of the old tile lines is now visible on the vinyl floor. It looks cheap. The golf course was reduced during the pandemic from 18 holes to 9 holes. The games room under Dave’s Pub had been closed down. The sitting room at the end of the hallway in the Oak Lodge looks like a storage area of excess furniture - all chairs, couches and lamps were pushed up against the outside walls. This area is a beautiful sitting area with so much potential - but the furniture needs to be nicely arranged so that it feels inviting. It seems like the facilities are reduced and what little is left, is not taken care of or enhanced to make it better. The positives: the bed linen was good quality, a Keurig machine is provided. Towels were thin. The gardens were nicely kept, beds were mulched, flower baskets and planters were beautiful. Overall this was not a great experience. Dave’s Pub was good and service excellent. But for the hotel - management will have to step up and give attention to where it is needed. This used to be a real gem, but it’s starting to loose its shine.
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